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CRL IT Knowledge Base

• 1. CRL Account Management
  • 1.1. First-Time Sign-In & Two-Factor Setup
  • 1.2. Changing Your CRL Password
  • 1.3. Syncing Your Work Device - Compliant Device Resolution
  • 1.4. Syncing Your Personal (BYO) Device - Compliant Device Resolution
• 2. CRL Account Training Guide
  • 2.1. Managing the Groups You Own
  • 2.2. Sharing Files & Folders
  • 2.3. Microsoft 365 Training Resources
• 3. DUO 2FA
  • 3.1. DUO Mobile Setup for CRL Login
  • 3.2. Moving Duo Mobile to a New Phone
• 4. CRL Email Accounts - Microsoft Outlook 365
  • 4.1. Accessing Your CRL Email
  • 4.2. Set Up Automatic Replies (Out of Office)
  • 4.3. Recover a Deleted Email
  • 4.4. Company Resources on an iOS Device
  • 4.5. Company Resources on an Android Device
• 5. CRL Account OneDrive
  • 5.1. OneDrive — Your Personal File Storage
  • 5.2. Configuring the OneDrive Desktop App
  • 5.3. Send a Large File
• 6. MS Teams
  • 6.1. Getting Started with Microsoft Teams
• 7. CRL Phones
  • 7.1. Zultys ZAC — Login / Setup
  • 7.2. Using Mobile ZAC on iPhone
  • 7.3. Using Mobile ZAC on Android
  • 7.4. Conference Calls Using ZAC
• 8. CRL Software Management
  • 8.1. CRL Software Policy
  • 8.2. Admin Access & Installing Software on Your CRL Computer
• 9. Printer & Bluetooth Device Setup
  • 9.1. Home and Office Printer Setup
  • 9.2. Bluetooth Device Setup
• 10. Web Browser Tips and Troubleshooting
  • 10.1. Exporting Your Edge Favorites
  • 10.2. Exporting Your Chrome Bookmarks
  • 10.3. Clearing Cache & Cookies in Microsoft Edge
  • 10.4. Updating DoD Certificates Using InstallRoot
  • 10.5. Using Internet Explorer (IE) Mode in Microsoft Edge
• 11. Adobe Acrobat
  • 11.1. How to Encrypt and Password Protect Adobe PDF files
  • 11.2. Adobe Acrobat — Quick Start Setup
  • 11.3. Fixing the “Please wait…” PDF Error
  • 11.4. Can’t Sign a PDF in Adobe Acrobat
  • 11.5. How to send an encrypted email containing an Acrobat PDF file

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