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7.1. Software Policy, Baseline, and How to Request New Software

CRL Software Policy

The CRL IT Team tracks, reviews, approves/disapproves, and logs changes to all organizational systems.

Only CRL Systems Administrators (SAs) and CRL privileged users (PUs) can install/remove software on CRL Information Systems (IS). Non-baseline SW is approved by the IT Team before installation.
All requested Changes will be presented for review, security impact analysis, discussion (if required), and approval. 
All Emergency Changes will be presented, as outlined in the appropriate process, for review, security impact analysis, discussion, and approval unless time constraints require changes to be made before submission or, if time constraints are the case, submission to the appropriate reviewer(s) must be done after the fact.

Software Baseline

The software listed here has been approved for use on CRL Information systems:

How to Request New Software

If you require software that is not on the Approved Software List, you can request new software by doing the following:

Submit a ticket using CRL Helpspot: Submit a Request for Assistance (helpspot.com)
In the "How would you categorize this request", choose option number 6.
Fill out all pertinent information in the provided fields.
- NOTE: The more detail you provide the better the IT Team can assess the requirement. Please be as detailed as you can.
Standby for updates. The testing and approval time can vary depending on several factors:
- Software compatibility with CRL systems
- Software expense and funding decisions
- Software security and vulnerability research
- Software version control and patching considerations

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