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8.2. Admin Access & Installing Software on Your CRL Computer

Last updated: Thu Oct 2026 12:13 PM (EDT)

CRL Technologies • IT Knowledge Base

Admin Access & Installing Software on Your CRL Computer

Requesting a one-time elevation for admin tasks
Applies to: CRL-issued PCs  |  Category: Devices & Access  |  Owner: CRL IT Team

On CRL computers, your everyday account runs as a standard user. It doesn’t carry full-time (“standing”) local administrator rights. When you need to do something that requires admin, such as installing approved software, you request a quick, one-time elevation. The process has three steps: request, open a ticket, then run it after approval.

Step 1: Request elevation

  1. Find the installer or app you need to run.
  2. Right-click it and choose “Run with elevated access.” Do not double-click it.
  3. Enter a short business justification (for example, “Installing X to do Y”).
  4. Complete the quick verification prompt.

This sends a request to IT. The software won’t run yet.

Step 2: Open a HelpSpot ticket

Required: IT will not see your request until you open a ticket.

Microsoft does not notify the CRL IT Team when an elevation request is submitted. Without a ticket, your request may sit unapproved.

Submit a Request for Assistance or email helpdesk@crltechnologies.com. Include the name of the software and your business justification. If you already have an open ticket for this install, reply to that ticket instead.

Step 3: Run the software after approval

When IT approves your request, you’ll get a notification on your PC and a reply on your ticket. Then:

  1. Right-click the same file again and choose “Run with elevated access.”
  2. The software now runs with admin rights. Complete your install.

Your approval lasts 24 hours from the time IT approves it. If you miss that window, submit a new request and reply to your ticket.

Windows asking for a username and password? Click Cancel.

That box appears when a file is opened the normal way (double-click). Your CRL account does not have admin rights, so your credentials will be rejected. Never enter your CRL username or password there. Cancel it, then right-click the file and choose “Run with elevated access” instead.

What to expect

  • Everyday work: no admin needed. You work normally.
  • Installs and admin tasks: a quick approval step instead of instant admin. Approval is usually fast during business hours once your ticket is in.
  • “Request already submitted” message: your earlier request is still waiting for IT. Don’t submit it again. Make sure you have a ticket open (Step 2).
  • If a request is denied: Windows won’t notify you. IT will reply on your ticket with the reason and next steps.
  • Every elevation is logged. That’s normal and expected. It’s part of keeping our systems and data secure.
Don’t see “Run with elevated access”?

Sync your PC, then try again:

  • Open the Company Portal app and choose Sync, or
  • Go to Settings > Accounts > Access work or school > your CRL account > Info > Sync.

Give it a few minutes to finish, then right-click the file again. If it’s still not there after a little while, re-sync once more or contact the Helpdesk.

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