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1.2. Nautilus Virtual Desktop for FlankSpeed (NVD) FAQ
Last updated: Mon Dec 2025 11:46 AM (EST)
Nautilus Virtual Desktop (NVD) FAQ
What is Nautilus Virtual Desktop (NVD)?
Nautilus Virtual Desktop (NVD) is a Department of the Navy virtual desktop service (built on Microsoft Azure Virtual Desktop). It provides an NMCI-like Windows desktop experience and is intended for approved non-GFE (“BYOCD”) users who need access to DoD resources and productivity tools (Outlook, Teams, and other DoD applications).
How do I get an NVD account?
NVD onboarding is managed by the Navy/DoD. The request process can vary by organization:
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Some teams use a self-service request form.
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Other teams require a government lead/CTR to submit users for approval.
Follow your government lead’s direction for the correct request path. Provisioning time varies based on demand; plan for a few business days.
If you have a Flank Speed account, you can try the request form here:
https://forms.osi.apps.mil/Pages/ResponsePage.aspx?id=AD4z43fIh0u2rUXpQt4XUMd3cjaCebFOu2-vHnc-NP9UM1JIREFLNEdMWVZRQU9BMjFGRk8wS1JFVi4u
Can I send and receive encrypted emails using NVD on my CRL PC?
Yes. NVD provides a DoD-hosted Outlook experience and supports encrypted email functions (encryption/decryption and digital signature). If encrypted email does not work from your local workstation, NVD may be required for that DoD workflow.
Note on files and copy/paste:
Some NVD sessions may restrict clipboard or file transfer features based on DoD policy. If you cannot copy/paste or move files easily, use OneDrive inside NVD as the supported method to move documents.
How do I access NVD from my CRL PC?
You typically connect using Remote Desktop / Windows App by subscribing to your workspace. This is not the same as “installing NVD.”
If installation or setup requires elevated permissions, submit a CRL Helpdesk request for assistance.
Troubleshooting sign-in errors (“Something went wrong…” / CAA20002)
If you see a sign-in error or code CAA20002, try the steps below.
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Reset the Remote Desktop client configuration
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Open the Remote Desktop client
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Select the three dots (…)
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Choose About (if shown)
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Select Reset user data
This clears the client configuration and removes subscribed workspaces.
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Re-add the workspace using the Azure Government URL
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Select the three dots (…)
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Choose Subscribe with URL
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Click Next and sign in again
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If issues continue
Repeat steps 1–2, and if your client offers it, try subscribing without using the URL.
Need help?
Start with CRL Helpdesk if:
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The NVD portal/site will not load from your CRL PC
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You have VPN/proxy/connectivity issues
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You need help installing or setting up Remote Desktop / Windows App
Contact Navy/DoD support if:
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Your Flank Speed/NVD account cannot sign in
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CAC/PIV authentication fails on the DoD side
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NVD access is denied or the service is unavailable
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The issue only occurs inside the NVD desktop (DoD-hosted apps/services)
See the attached document for additional detail.
TROUBLESHOOTING NVD ERRORS:
If you encounter something like the attached image or if you have trouble signing in and receive an error stating “Something went wrong, we couldn’t sign you in,” which may produce a generic error code of ‘CAA20002,’ here is a solution:
Solution:
- Click on the 3 dots at the top right corner > About
- Reset user data
- Navigate back to the three dots, select 'Subscribe with URL', enter 'https://rdweb.wvd.azure.us/api/arm/feeddiscovery', and then click 'Next'.
- Try logging back in. If you encounter problems with encrypted emails or website access, repeat the process, but this time choose to Subscribe without using the URL.
Contact the NMCI Helpdesk for application assistance: NMCI Helpdesk (basedirectory.com)