1.1. Nautilus Virtual Desktop for FlankSpeed (NVD) FAQ

Nautilus Virtual Desktop (NVD)

Q: What is Nautilus Virtual Desktop (NVD)? 

A: Nautilus Virtual Desktop (NVD) is an alternative to an NMCI machine - it can be added to any computer/device with a CAC reader and provides the user with, basically, a virtual portal to the NMCI network. Many CRL employees have already acquired NVD accounts. 

Q: How do I get a Nautilus Virtual Desktop (NVD) account? 

A: Anyone with a Flank Speed account can request an NVD account by submitting a request using the link here:

Microsoft Forms (apps.mil)

***Note: You must use your FlankSpeed account to access and complete the NVD request form.*** 

 Account creation can take 1-3 days, depending on current demand levels.

Q: Can I send and receive encrypted emails using NVD on my CRL PC? 

A: Yes! NVD does solve the email encryption issue by allowing the user to get into an NMCI environment, so they can read and send encrypted emails back and forth with those on NMCI machines. 

Q: How do I install NVD on my CRL PC? 

A: Check the attachment on this FAQ for installation instructions. 

More information about the Navy's implementation of NVD can be found here: Nautilus Virtual Desktop is a game changer > Program Executive Office Digital and Enterprise Services > News (navy.mil)

TROUBLESHOOTING NVD ERRORS:

For those of you who have the Nautilus Virtual Desktop (NVD) as a portal to the NMCI network, I'm sharing this as a potential solution to an error you may run into. 

If you ever see something like the attached or if you have issues signing in and receive an error stating “Something went wrong, we couldn’t sign you in” May produce a generic error code of ‘CAA20002’, here is a solution:

Solution:

• Click on the 3 dots at the top right corner > About  

• Reset user data

• Return to 3 dots – Subscribe with URL – Enter ‘https://rdweb.wvd.azure.us/api/arm/feeddiscovery’ then click next 

• Attempt to log back in. If you experience issues with encrypted emails or accessing websites redo the process but this time do Subscribe (not with the URL)

Contact the NMCI Helpdesk for application assistance: NMCI Helpdesk (basedirectory.com)

1.2. DoD Email FAQ

Frequently asked questions regarding DoD Email on a CRL asset

Q: How do I read encrypted e-mails from a DoD source on my CRL PC?

A: Email encryption continues to be a challenge in Flank Speed.

FlankSpeed Email Encryption Status:

If an encrypted email is sent from Outlook Web Access (OWA), it can be read on OWA.

If an encrypted email is sent from the Outlook client of an NMCI user/computer, it must also be read on the Outlook client/program of an NMCI computer.

Example: If someone on an NMCI computer sends an encrypted email using their Outlook program and the recipient tries to open it on a contractor PC using OWA, they may have an issue – it’s a known issue they are working to resolve. There are no updates for a solution as of 21 Feb 2024. 

Tips: 

- Ensure that your "@us.navy.mil" address is associated with your CAC may solve a few issues. *Some users had @navy.mil addresses when their accounts were created and if those addresses are still associated with their CAC, it will cause issues. CRL IT recommends confirming at the Pass Office that your "@us.navy.mil" is the one that is assigned to your CAC.

Q: Are there any approved workarounds?

A: See the NVD information here: Nautilus Virtual Desktop for FlankSpeed (NVD) FAQ (helpspot.com)

1.3. Microsoft Teams FAQ

Frequently asked questions regarding CRL Teams and DoD Teams

Q: Can I use CRL-H Teams to attend a DoD meeting ?

A: As of 9 Jan 2024, the CRL-H local TEAMs application WILL NOT be available with dual CRL and DoD (FlankSpeed, Army 365, etc.) logins. This means your best bet is to use the TEAMS web version for your DoD Teams meetings. 

- The best way to accomplish this is to open an "InPrivate" browser in Edge, log into your DoD account then launch TEAMs in your browser.

Notes: 

Although the CRL IT Team added the Navy and Army domains to CRL's TEAMs whitelist, we are still waiting on and researching Microsoft's GCCH federation timeline.

1.4. FlankSpeed Startup Guide- 2021

Please see the attached document.

1.5. FlankSpeed Outlook Guide - 2021

Please see the attached document.