CRL Software Policy

Policy

The CRL IT Team tracks, reviews, approves or disapproves, and logs changes to all organizational systems.

• Only CRL Systems Administrators (SAs) and CRL privileged users (PUs) may install or remove software on CRL Information Systems (IS). Non-baseline software must be approved by the IT Team before installation.
• All requested changes are presented for review, security impact analysis, discussion (if required), and approval.
• All emergency changes are presented for review, security impact analysis, discussion, and approval as outlined in the applicable process — unless time constraints require the change to be made first, in which case it must be submitted to the appropriate reviewer(s) after the fact.

Software baseline

The software approved for use on CRL Information Systems is listed here:

Approved Software List

How to request new software

If you need software that isn’t on the Approved Software List, request it as follows:

1. Submit a ticket in CRL HelpSpot: Submit a Request for Assistance.
2. Under “How would you categorize this request,” choose option number 4.
3. Fill out all pertinent fields.
   • The more detail you provide, the better the IT Team can assess the requirement — please be as detailed as you can.
4. Stand by for updates. Testing and approval time varies based on several factors:
   • Software compatibility with CRL systems
   • Software expense and funding decisions
   • Software security and vulnerability research
   • Software version control and patching considerations

© CRL Technologies, Inc. — Internal IT Knowledge Base. For CRL staff use only.