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1.4. How To: Sync your CRL Account on a BYOD Device - Compliant Device Resolution

Last updated: Mon Feb 2024 12:44 PM (EST)

If you're experiencing slow or unusual behavior while using a work application or you get a notification that your device is out of compliance, try syncing your device to see if an update or requirement is missing. Sync BYO devices running iOS or Android using the Company Portal app.

Follow these steps:

iOS Devices:

• • To verify that the profile was installed, go to your VPN and device management settings. You should see the profile listed under Mobile Device Management.
  • Return to the Company Portal app.
  • The app will begin to sync and set up your device.
  • If prompted, tap Continue to update additional device settings.

Android Devices:

• Sign in to the Company Portal app for Android.
• Go to Settings.
• Scroll down to Management Policy and tap Sync.
• Wait while the Company Portal syncs your device. The screen will display the timestamp of the last successful sync.

Knowledge Tags

Sync  /  Company Portal sync  /