Syncing Your Personal (BYO) Device

Applies to: Personal iOS or Android devices enrolled in Company Portal  |  Category: Devices & Compliance  |  Est. time: 5 minutes

If a work application is running slowly or behaving oddly, or you get a notification that your device is out of compliance, syncing is the first thing to try. A sync pulls down any updates or policy requirements your device may be missing. On a personal (BYO) device, you do this from the Company Portal app.

Tip: If your device is flagged noncompliant, first correct the setting it’s asking for (for example, a passcode or OS update), then run the sync below to clear the flag.

iOS devices

1. Open the Company Portal app.
2. Go to Devices.
3. Select your device.
4. Tap Check status. Wait while Company Portal checks your settings — when it finishes, the device settings status tells you whether you have access to work resources.

Android devices

1. Sign in to the Company Portal app for Android.
2. Go to Settings.
3. Scroll down to Management Policy and tap Sync.
4. Wait while Company Portal syncs your device. The screen shows the timestamp of the last successful sync.

If the sync completes but your device is still flagged out of compliance, contact the IT Help Desk.

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